FAQ
To give you peace of mind while shopping, we've compiled a list of our most frequently asked questions, covering everything from product materials to delivery and returns—all at a glance.
1. What materials are available for your desktop organizer boxes?
We offer two materials: plastic and fabric. Plastic boxes are durable and easy to clean, suitable for desks and kitchens; fabric boxes are soft to the touch and have a warm style, making them more suitable for bedrooms or home environments.
2. What are the sizes and capacities of your organizer boxes?
Our products come in various sizes, from small pen holders to large multi-compartment organizers, to meet different storage needs.
3. Are your products environmentally friendly?
Yes! We use environmentally friendly plastics and high-quality fabrics, ensuring they are odorless, safe, and reliable, and meet Canadian environmental standards.
4. How do I clean the organizer boxes?
- Plastic: Wipe with a damp cloth; wash with warm water if necessary.
- Fabric: Wipe with a dry cloth or mild detergent; avoid prolonged soaking in water. 5. How to place an order and make payment?
5. How do I place an order and pay?
You can directly select your favorite products on the website, add them to your cart, and then complete your order by paying with a credit card or other payment method.
6. Shipping costs and delivery time?
- We offer domestic and international shipping within Canada. Shipping costs are automatically calculated based on your order amount.
- Standard delivery typically takes 7 business days; it may take slightly longer for remote areas.
7. Can I return or exchange items?
Yes. If the product has quality issues or does not match the description, please contact us within 30 days of receiving the goods to request a return or exchange. Please keep the original packaging and receipt for smooth processing.
