1. Domestic Shipping

We offer delivery services within Canada, covering major cities and some remote areas.

Standard delivery time is generally 7 business days (business days, excluding holidays).

After order confirmation, we will provide a tracking number via email so you can easily check the delivery status.

2. International Shipping

We support international shipping to some countries/regions. Please refer to the available delivery address shown at checkout.

International shipping time is typically 15 business days (depending on the destination and customs processing time).

International orders may incur customs duties, import taxes, or other fees, which must be borne by the recipient. Please refer to the customs regulations of each country for specific tax standards.

3. Import/Export and Compliance Standards

All products comply with the safety and environmental standards of Canada and the destination country.

Plastic and fabric storage boxes undergo rigorous quality testing and comply with PIPEDA and related material safety regulations.

International shipping must comply with local customs and import regulations. We will provide the necessary customs documents to ensure smooth customs clearance.

4. Logistics Cooperation

We cooperate with reputable domestic and international logistics companies, including but not limited to: Canada Post, UPS, FedEx, and DHL.

We will select the most suitable logistics service provider based on order volume, destination, and delivery efficiency to ensure safe and timely delivery of goods.

5. Important Notes

Delivery time is an estimate and may be delayed due to weather, holidays, customs, or force majeure.

Recipients must ensure they provide accurate address, phone number, and recipient information; otherwise, delays or additional charges may occur.

In case of damage or loss during logistics transportation, please contact customer service within 48 hours of receiving the goods. We will assist in processing claims or reshipment.